Contact your Staff member by ticket only. Do not PM your Staff member on the board about ban issues.If you need to submit a screenshot with your ticket, please refer to the Taking screenshots for tickets for guidelines and instructions.Go to Support and submit a ticket please use a separate ticket for each issue.Rules To Follow When Contacting A Staff Member: Please contact your Staff member if you have any game-related or board-related problems or concerns. NOTE: ALL BAN and GAME DISCUSSIONS NEED TO BE SENT VIA THE TICKET SYSTEM. The list of current Staff members and their assigned universes and forum sections can be found below.
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It may take up to 48 hours for your Staff member to reply to your tickets, because all of our Staff members are volunteers, and must fit their OGame work into their free time. Your Staff member can be reached by submitting a ticket via the Support System. Your Staff member is your first point of contact if you need assistance with something in-game or on the forum. If you need to contact a Mentor for any reason, please only contact the one assigned to your universe or forum section, as the other Mentors may not be able to assist you.Įach Staff member is assigned to specific universes and/or specific sections of the forum. The Mentors, their assigned Staff members, and their assigned sections can be found below. If your ticket has not received a reply and over 48 hours have passed, the Mentor becomes your contact person for the open ticket. Complaints about specific Staff should be sent to their assigned Mentor. The Mentors each manage a team of Staff, and they are the first line of support for their assigned Staff. In some situations, the Admins may contact you via the ticket system if needed. If you have a complaint about one of the Staff or Mentors, your complaint should be sent to an Admin to be handled. Administrators do all of the interviewing and hiring of new Staff and make critical decisions in emergency situations. Rav3n and Shinesun are the Administrators. He works directly for Gameforge and oversees the team of volunteers that staff the game and board here in our community.
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